FAQS

Frequently Asked Questions

Your tree care questions answered: Find solutions and expert advice on our Frequently Asked Questions page.

What areas do you service?

We proudly serve Eugene, Oregon, and the surrounding areas, including Springfield, Cottage Grove, and Junction City and all cities and towns within a 50 mile radius of Eugene.

Do you offer free estimates?

Yes, we provide free, no-obligation estimates for all our tree services.

Are you licensed and insured?

Absolutely. We are fully licensed, bonded, and insured for your peace of mind.

When is the best time to prune my trees? or pruning.

It depends on the type of tree, but generally, late winter or early spring is the ideal time f

How much does tree removal cost?

The cost varies depending on the size, location, and condition of the tree. Our free estimate will give you an accurate price.

What are the signs my tree is diseased or hazardous?

Signs include dead branches, fungal growth, leaning, cracks, or hollow cavities. If you're unsure, our certified arborist can assess your tree.

Can you help me with tree permits?

Yes, we can guide you through the permitting process and obtain any necessary permits for your project.

How do you protect my property during tree removal?

We take great care to protect your property by using mats to prevent lawn damage and carefully lowering branches.

What do you do with the wood after tree removal?

We can either remove it from your property or leave it for you to use as firewood or mulch.

Do you offer emergency tree services?

Yes, we are available 24/7 for emergency tree removal or hazardous tree situations.

Can you help me choose the right tree for my yard?

Absolutely! Our arborist can advise you on tree species that suit your soil, climate, and aesthetic preferences.

How can I maintain my trees after pruning or removal?

We provide aftercare instructions and can schedule regular maintenance visits to ensure your trees stay healthy.

What is your cancellation policy?

We understand that plans can change. Please give us 24 hours' notice for cancellations to avoid any fees.

Do you offer discounts for veterans?

Yes, we offer discounts to veterans as a token of our appreciation.

How do I get started with your services?

Simply contact us for a free estimate, and we'll schedule a convenient time to assess your needs.

Do you have references I can contact?

Yes, we are happy to provide references from satisfied customers upon request.

What payment methods do you accept?

We accept cash, checks, credit cards, and online payments for your convenience.

Do you offer tree stump grinding services?

Yes, we offer stump grinding to remove unsightly stumps and reclaim your yard space.

What kind of insurance should a tree service company have?

A reputable tree service company should have liability insurance and workers' compensation insurance.

Can you help me with tree planting?

Yes, we offer tree planting services to help you establish new trees on your property.

How can I tell if my tree is healthy?

Healthy trees have vibrant foliage, strong branches, and no signs of disease or pest infestation. Our arborist can conduct a thorough assessment.

What is tree topping, and should I do it?

Tree topping is a harmful pruning practice that involves cutting off the top of the tree. We strongly advise against it as it weakens the tree and shortens its lifespan.

How can I prevent my trees from getting diseases?

Proper watering, mulching, and regular maintenance can help prevent diseases. Our arborist can recommend preventative measures specific to your trees.

Do you offer organic or eco-friendly tree care options?

Yes, we can discuss organic and eco-friendly approaches to tree care, such as using organic fertilizers and pest control methods.

What qualifications does your arborist have?

Our certified arborists have extensive training and experience in tree care, ensuring that your trees receive the best possible care.

How long does tree removal typically take?

The duration of tree removal depends on the size and complexity of the tree. We can provide a time estimate after assessing your tree.

Can you remove a tree close to power lines?

Yes, we have the expertise and equipment to safely remove trees near power lines, working in coordination with the utility company.

What safety measures do you take during tree work?

Our crew follows strict safety protocols, including using proper protective gear and equipment, to ensure the safety of our team and your property.

Can you provide a certificate of insurance?

Yes, we are happy to provide a certificate of insurance upon request, verifying our coverage for liability and workers' compensation.